STANDARD TERMS AND CONDITIONS
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the Prakritik Ayaam website and services (“Website”, “we”, “our”, “us”).
By accessing or placing an order on this Website, you agree to be bound by these Terms and by our Privacy Policy, as updated from time to time.
2. Service Area and Eligibility
Our delivery service is currently limited to Nikol, Ahmedabad, Gujarat, India only.
Users must ensure that their delivery address is within Nikol; orders with addresses outside Nikol may be cancelled without liability.
You must be at least 18 years old, or using the Website under the supervision of a parent or legal guardian, to place an order.
You are responsible for ensuring that all information you provide (name, address, mobile number, etc.) is accurate and up to date.
3. Products, Pricing and Discounts
All products listed are primarily natural or pesticide‑free Vegetables, Fruits and grocery items such as dals, flours, pulses, millets, rice, spices, sugar, jaggery, wheat and related products.
Product description, images and packaging shown on the Website are for representation only and may vary slightly from the actual product delivered.
Each product shows a “Price” (MRP) and a “Sales Price”, where the Sales Price is the discounted price offered to you.
Discounts and offers are subject to change at any time without prior notice, and availability of any particular product or offer is not guaranteed.
4. Order Placement and Acceptance
An order is considered a request to purchase products for delivery at your specified address in Nikol.
You will receive an on‑screen or email/SMS confirmation after placing an order, but this confirmation does not constitute final acceptance by us.
We reserve the right, at our sole discretion, to accept or reject any order, in full or in part, for reasons including but not limited to stock unavailability, incorrect address, suspected misuse or technical error.
If an order is rejected after payment collection (where applicable in future), any amount received will be refunded as per our Refund & Cancellation Policy.
5. Cash on Delivery and Payment Terms
Currently we offer Cash on Delivery (COD) only; no online payments are accepted through this Website.
You agree to pay the full payable amount in cash to our delivery partner at the time of delivery, before accepting the order.
Repeated refusal of COD orders, non‑payment at delivery, or suspicious behaviour may lead to cancellation of current orders and/or blocking of your account or mobile number from future orders.
6. Delivery, Timings and Attempts
We aim to provide every monday delivery for eligible orders within Nikol, subject to order time cut‑offs, product availability, rider availability and external conditions (traffic, weather, strikes, etc.).
Every monday delivery is a best‑effort commitment and not a guaranteed service; delays may occur and do not entitle you to any compensation.
Delivery will be made to the address you provide at checkout.
If you are unavailable at the time of delivery, we may attempt to contact you; if unsuccessful, the order may be marked as undeliverable and cancelled or rescheduled at our discretion.
7. Cancellations and Modifications
You may request cancellation or modification of an order only before it is dispatched, by contacting us through the contact details provided on the Website.
Once an order is dispatched or out for delivery, cancellation or modification requests may not be accepted.
We reserve the right to cancel any order fully or partially due to stock issues, operational constraints, pricing errors, or suspicion of fraudulent activity.
In such cases, we may contact you to inform you and, if applicable, propose alternatives.
8. Returns, Replacements and Refunds
Since we deal in food and grocery items, returns are accepted only in limited cases such as:
Wrong product delivered.
Product with visible damage at the time of delivery.
Product found expired or clearly not fit for consumption on delivery.
You must check the products at the time of delivery and immediately inform our delivery partner or our support team in case of any issue.
Decisions regarding replacement, return or refund will be taken on a case‑by‑case basis at our sole discretion, subject to proof such as photos or video, and in accordance with our detailed Return & Refund Policy published on the Website.
9. User Accounts, Conduct and Communications
You are responsible for maintaining the confidentiality of any account and login credentials you may create and for all activities that occur under your account.
You agree not to use the Website for any unlawful, harmful, fraudulent, or disruptive activity.
By using the Website and providing your contact details, you consent to receive transactional communications (SMS, calls, WhatsApp messages, or emails) related to your orders, deliveries, feedback and customer support.
You may opt out of promotional messages, where available, but not from essential transactional communications.
10. Intellectual Property
All content on the Website, including but not limited to logos, graphics, product data compilation, layouts, text, photos and design elements, is owned by or licensed to Prakritik Ayaam and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, mirror, scrape or commercially exploit any part of the Website or its content without our prior written consent.
Limited personal, non‑commercial use of the Website is permitted, provided you do not remove any proprietary notices.
11. Third‑Party Links and Integrations
The Website may contain links or future integrations to third‑party platforms (for example, for analytics, mapping, communication or order processing through ERP/e‑commerce systems).
These third‑party tools or sites are governed by their own terms and privacy policies, and we are not responsible for their content, actions or data handling.
12. Disclaimer of Warranties
The Website and all services are provided on an “as is” and “as available” basis, without any express or implied warranties of any kind.
Without limiting the foregoing, we do not warrant that the Website will be uninterrupted, timely, secure, error‑free, or that any defects will be corrected.
While we work to source high‑quality and pesticide‑free products, natural variations may occur and we do not provide any medical or nutritional guarantees.
Users with food allergies or medical conditions should carefully understand product nature on it's own and consult a healthcare professional before consumption.
13. Limitation of Liability
To the maximum extent permitted by law, Prakritik Ayaam, its owners, employees and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of the Website or products.
Our total aggregate liability, for any claim in connection with any order, shall not exceed the total amount paid by you for that particular order.
Nothing in these Terms limits any non‑waivable consumer rights available to you under applicable law.
14. Indemnity
You agree to indemnify, defend and hold harmless Prakritik Ayaam and its representatives from and against any claims, losses, damages, liabilities, costs and expenses (including legal fees) arising out of your breach of these Terms or your misuse of the Website.
15. Changes to Terms and Website
We may update, modify or replace these Terms at any time by posting the revised version on the Website with an updated “Last updated” date.
Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.
We may, at any time and without notice, modify, suspend or discontinue any part of the Website or services, including features, product listings, prices or discounts.
16. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, with jurisdiction primarily in the courts of Ahmedabad, Gujarat.
Any dispute, controversy or claim arising out of or relating to these Terms or your use of the Website shall first be attempted to be resolved amicably through negotiation.
If no amicable resolution is reached within 30 days, the dispute may be submitted to the competent courts in Ahmedabad.
17. Contact Information
For any queries, complaints, suggestions or legal notices regarding these Terms or the Website, you may contact us using the contact details provided on the Website’s “Contact” or “Help” section.